Order Processing & Dispatch
- Processing Time: Orders are typically processed within 15 - 18 business days (excluding weekends and holidays).
- Customization & Handmade Items: Some handcrafted or personalized items may require additional time. Please check product descriptions for estimated processing timelines.
- Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
Shipping & Delivery Time
- Standard Delivery Timeframes:
- North America: 4-7 business days
- Europe: 5-10 business days
- Australia & New Zealand: 5-12 business days
- Asia Pacific: 4-8 business days
- Other Regions: 7-15 business days
- Expedited Shipping: Available upon request. Contact us before placing your order for urgent deliveries.
- Delays & Exceptions: Delivery times are estimated and may be affected by customs clearance, weather conditions, or unforeseen courier delays. EssentHome is not responsible for delays caused by shipping carriers.
Shipping Fees & Duties
- Standard shipping is FREE for most orders. If any shipping costs apply, they will be calculated at checkout.
- Customers are responsible for any import duties, taxes, or customs fees that may be charged upon delivery.
- We recommend checking with your local customs office before placing an order.
Tracking & Notifications
- A tracking number will be provided once your order ships. You will receive updates via email.
- Customers can track their orders using the provided courier website link.
Failed Deliveries & Address Errors
- Ensure that the shipping address provided at checkout is accurate and complete.
- If an order is returned due to an incorrect or incomplete address, the customer will be responsible for reshipping fees.
- If you notice an address error after placing an order, contact us within 24 hours for corrections.
Lost, Stolen, or Damaged Packages
- If your package is marked as delivered but not received, check with neighbors, household members, or your local courier. If still not found, contact us, and we will assist you.
- If your package arrives damaged, please provide photos and contact us within 48 hours for a resolution.
- EssentHome is not liable for lost or stolen packages once they are marked as delivered by the carrier.
Order Cancellations & Modifications
- Orders can only be canceled or modified within 24 hours of purchase. After this period, your order may already be in processing and cannot be changed.
- If your order has shipped and you wish to cancel, you will need to follow our Refund and Return Policy (restocking fees may apply).
For further assistance, reach out to us at care@essenthom.com. We are happy to help!